Nowadays more and more entrepreneurs are giving preference to do business on the Internet. It also has its own laws and business rules. So, a lot of entrepreneurs have their own websites. They use modern ways of communication with their customers, for instance, the online chat.
The online chat allows you to quickly answer the your customer’s questions. You can also perform additional functions in parallel, such as collecting a database, informing the customer about different events and other functions that are aimed at improving the quality of the customer service.